Please check your information and travel plans carefully before proceeding to payment.
1. Non-refundable service fee
When you submit payment, you instruct MyArrival to begin providing the requested service immediately. The MyArrival service fee is non-refundable once payment has been submitted, subject only to rights or remedies that cannot lawfully be excluded.
2. Requests made immediately after payment
The non-refundable policy applies even if you request cancellation shortly after payment, before the service is completed, or before information is submitted to a third-party or government system.
3. Changes to travel plans
No refund is provided because you cancel, postpone or change your trip, decide not to travel, change accommodation or transportation, or no longer require the service.
4. Information supplied by the traveller
No refund is provided because information or documents supplied by you were inaccurate, incomplete, outdated or changed after payment. You are responsible for reviewing the prepared information before continuing.
5. Government decisions and eligibility
No refund is provided because of a government decision, immigration outcome, denied entry, ineligibility for a facility or programme, or a change in government requirements.
6. External system availability
Temporary outages, delays or changes affecting government or third-party systems do not by themselves create a right to a refund. MyArrival may retry or continue the service when the relevant system becomes available.
7. Billing errors
Verified duplicate charges or other genuine payment-processing errors will be corrected as billing errors. This does not create a general right to cancel or obtain a discretionary refund for a validly submitted service payment.
8. Applicable law
Nothing in this Refund Policy excludes any consumer right or remedy that cannot lawfully be excluded under applicable law.